Shipping policy

Last updated: August 2, 2025

At the Vivano-london, we are committed to providing an exceptional shopping experience for our UK customers, including clear and straightforward shipping policies. We offer free shipping on all orders within the United Kingdom.

Shipping Locations

This shipping policy applies to orders shipped within the United Kingdom.

Delivery Times

Below are the estimated delivery times for all packages:

  • Order cutoff time: 5:00 PM (GMT) Greenwich Mean Time. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
  • Order handling time: 1 to 2 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
  • Transit time: 6 to 8 business days (Monday to Friday).
  • Estimated delivery time: 7 to 10 business days (Monday to Friday).

Carrier Services

We partner with the following reliable carriers for deliveries within the United Kingdom:

  • Royal Mail
  • UPS
  • FedEx

Shipping Costs

Free Shipping: All orders within the United Kingdom qualify for free shipping, with no minimum order requirement.

Delivery Issues

If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely and on time.

Tracking Your Order

Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package’s journey on our Order Tracking page.

Questions?

Visit our FAQs page or contact our customer services. Frequently Asked Questions

Contact Information:

    Company Name: LTJ COMMERCE LIMITED

    Company Reg No: 69433311

    Phone: +44 7458 107996

    Email: info@vivano-london.uk

    Address: FLAT/RM A 12/F, ZJ 300, 300 Lockhart Road, Wan Chai, Hong Kong

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    Vivano-London

    Customer Service: Monday to Friday: 9:00 AM – 5:00 PM GMT

    We do our best to reply to your e-mail within 1-2 business days.

    Thank you for shopping at Vivano-london!