Yes, we offer free shipping on all orders within the United Kingdom. No minimum order amount is required.

Orders are processed within 1–2 business days, and delivery usually takes 6–8 business days. Expect your order to arrive within 7–10 business days total.

We partner with Royal Mail, UPS, and FedEx to deliver your orders safely across the UK.

Once your order is shipped, you’ll receive an email with a tracking number. You can use it on our Order Tracking page to monitor your package.

Yes, you can return items within 30 days of delivery. If the item is unused and in original condition, you're eligible for a return, but you'll be responsible for the return shipping cost in case of buyer’s remorse.

In that case, the return shipping is free. Just contact us with your order details and we’ll handle the rest.

Email us at info@vivano-london.uk with your order number and reason for return. We’ll send you return instructions and a prepaid label if eligible.

We accept Visa, MasterCard, American Express, Maestro, PayPal, Apple Pay, and Google Pay. All payments are in British Pounds (£).

After we receive and inspect your return, your refund will be processed within 7 business days, depending on your bank or payment provider.