Welcome to the Vivano London FAQ page! Here, you'll find answers to the most common questions regarding our products, services, shipping, returns, and payment options. If you have any additional questions or need further assistance, don't hesitate to reach out to us.
Vivano London is a UK-based fashion brand offering premium clothing for men and women. We focus on delivering high-quality, stylish clothing to help you express your individuality.
Simply browse our website, select the items you wish to purchase, and click "Add to Cart." When you're ready, go to the checkout page, enter your shipping information, and select your preferred payment method. Follow the prompts to complete your purchase.
We accept a variety of secure payment options, including:
Simply choose your preferred payment option during the checkout process.
We process orders within 1-3 business days. After processing, orders take 8-12 business days to transit, making the total delivery time 9-15 business days. Please note that our order cut-off time is 10:00 PM (GMT).
Yes! We offer free shipping on all orders within the United Kingdom. No hidden charges or extra shipping fees – just a smooth, hassle-free shopping experience!
Currently, we only ship within the United Kingdom.
Once your order has been dispatched, you will receive a tracking number via email, which you can use to track your shipment. Please allow up to 24 hours for tracking information to be updated.
Unfortunately, we are unable to make changes or cancel orders once they have been placed due to the speed at which we process them. However, if you have an issue with your order, please contact us at info@vivano-london.uk, and we'll be happy to assist you.
We accept returns within 30 days of purchase. If you wish to return an item, please ensure it is in its original condition (unworn, unwashed, with all tags attached). If the customer made the wrong order, they are responsible for the return shipping cost. For more details, please visit our Return & Refund Policy page.
Once we receive your return, we will process it within 7 business days. You will be notified via email once your return has been processed.
Refunds are processed within 7 business days after we have received your returned item. Refunds will be issued to the original payment method used during checkout.
If an item is out of stock, it will be removed from the website or marked as "Out of Stock." You can sign up for back-in-stock alerts, and we'll notify you as soon as the item is available again.
Currently, we do not offer gift cards. However, this is something we are considering for future updates, so stay tuned!
If you have any questions or need assistance, please feel free to contact us:
We are always happy to help!
To stay updated on our latest collections, special offers, and promotions, sign up for our email newsletter. You can also follow us on social media to stay in the loop!
Thank you for visiting the Vivano London FAQ page. We hope this section has answered your questions. If you need further assistance, please don't hesitate to reach out!
