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If you have an issue or question that requires immediate assistance, you can click the button below to send a mail or call us.

Please allow up to 7 business days from the time your package arrives back to us for a refund to be issued.

Contact Us About us

Shopping Information

Do you offer free shipping?

Do you ship internationally?

Do you have a physical store?

Can I place a bulk order?

Payment Information

Can I cancel my order after it’s placed?

When will I get my refund after returning a product?

Do you offer any warranties or guarantees on your products?

Order & Returns

How long will it take to receive my order?

What if I receive a defective product?

What is your return policy?

How do I exchange a product?

Ordering from Vivano-London

How can I track my order?

Where is Vivano-london located?

How can I contact customer support?