Return and Refund Policy

At Vivano London, your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return and refund process. Please read our policy carefully to understand how returns and refunds work.

Return Policy

  • Return Window: We accept returns within 30 days of receiving your order. After this period, returns will not be accepted.
  • Return Conditions: Items must be in original, unused condition, with all tags and packaging intact. Please ensure the item is unworn and free from any damage.
  • Return Shipping: If you made an error in your order, you will be responsible for the return shipping costs. We recommend using a trackable shipping method to ensure safe return delivery.

Refund Policy

  • Processing Time: Once we receive your returned item(s), refunds will be processed within 7 business days.
  • Refund Method: Refunds will be issued to your original payment method. Please note that it may take up to 7 business days for the refund to appear in your account depending on your bank or payment provider.
  • Refund Amount: Your refund will include the full purchase price of the item(s) returned, excluding shipping costs. If you received Free Shipping, the shipping cost is non-refundable.

Exchanges

At Vivano London, we currently do not offer direct exchanges. If you wish to receive a different size, color, or style, you will need to return the item(s) for a refund and place a new order. This ensures a streamlined experience for both you and our team.

Damaged or Faulty Items

If your item arrives damaged or faulty, we’re here to make it right. Please contact us within 7 days of receiving your order to report the issue.

  • We will cover the return shipping cost for faulty or damaged items and offer you a refund or a replacement, based on your preference.
  • Please email us with your order number and images of the damage or fault to initiate the process.

Shipping & Delivery Information

  • Order Processing: Orders are processed within 1-3 business days. If you place an order after 10:00 PM, it will be processed the following business day.
  • Free Shipping: We offer Free Shipping to all UK customers. Orders are typically delivered within 9-15 business days, depending on your location.
  • Shipping Restrictions: We currently only ship within the United Kingdom.

Contact Us

If you have any questions or concerns regarding our Return & Refund Policy or need assistance with a return, please don’t hesitate to get in touch: