Welcome to Vivano London! By accessing and using our website, you agree to comply with and be bound by the following Terms of Service. These terms govern your use of our website, including all products and services offered by Vivano London. Please read them carefully.
1. Acceptance of Terms
By using our website, placing an order, or subscribing to our services, you acknowledge that you have read, understood, and agreed to these Terms of Service, as well as our Privacy Policy. If you do not agree to these terms, you must refrain from using our website.
2. Our Products
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Product Descriptions: We make every effort to provide accurate descriptions and images of our products. However, we do not guarantee that product descriptions, images, or other content are always accurate, complete, or error-free.
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Availability: While we strive to maintain stock, some items may be unavailable at the time of your order. If an item is out of stock, we will notify you and issue a refund or offer an alternative.
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Pricing: All prices listed on our website are in GBP (British Pounds) and are inclusive of VAT. Prices may be subject to change without prior notice.
3. Order Process & Payments
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Order Confirmation: Once you place an order on our website, we will send you an order confirmation via email. This does not signify acceptance of your order.
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Order Acceptance: Your order will be deemed accepted once we have processed it and shipped it to you.
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Payment Methods: We accept various payment methods, including credit/debit cards and other secure payment gateways supported by Shopify. Payments are processed securely and immediately upon order completion.
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Order Cut-off Time: The cut-off time for orders is 10:00 PM (GMT). Orders placed after this time will be processed the following business day.
4. Shipping & Delivery
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Free Shipping: We offer Free Shipping to customers located within the United Kingdom. All orders are shipped using the “Free Shipping” method.
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Processing Time: We process orders within 1-3 business days from the time the order is placed.
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Delivery Time: Orders are generally delivered within 9-15 business days, including both processing and transit times.
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Shipping Restrictions: We currently only ship within the United Kingdom.
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Late Deliveries: While we make every effort to ensure timely delivery, Vivano London is not liable for any delays caused by shipping partners or unforeseen events.
5. Returns & Refunds
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Return Policy: We accept returns within 30 days from the date of receipt. The product must be unused and in its original condition, with tags attached.
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Return Shipping: If you made an error in your order (such as selecting the wrong item), you will be responsible for the return shipping costs.
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Refund Policy: Once we receive and inspect your returned item(s), refunds will be processed within 7 business days to your original payment method. The refund will exclude any original shipping costs (if applicable).
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Damaged or Faulty Items: If your product arrives damaged or faulty, please contact us within 7 days of receiving the order. We will cover the return shipping costs and issue a full refund or replacement.
6. Account Registration & Security
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Account Creation: To place an order, you can create an account on our website. When creating an account, you agree to provide accurate, current, and complete information about yourself. You are responsible for maintaining the confidentiality of your account details.
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Account Security: You agree to notify us immediately of any unauthorized use of your account or any other security breach. We are not liable for any loss or damage arising from unauthorized access to your account.
7. Prohibited Activities
When using our website, you agree not to:
- Engage in any unlawful or fraudulent activity.
- Attempt to disrupt, hack, or interfere with our website's operations.
- Use our website in any way that violates these Terms of Service.
Any violation may result in the immediate suspension or termination of your account and legal action.
8. Limitation of Liability
Vivano London is not liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of our website, including but not limited to damages for loss of data, profits, or business opportunities.
9. Indemnification
You agree to indemnify and hold Vivano London, its affiliates, officers, employees, agents, and partners harmless from any claims, losses, liabilities, damages, or expenses arising from your use of our website, your violation of these Terms, or any infringement of any third-party rights.
10. Governing Law & Jurisdiction
These Terms of Service are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from or in connection with these terms will be subject to the exclusive jurisdiction of the courts located in the United Kingdom.
11. Changes to the Terms of Service
We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated date. We encourage you to check this page periodically to stay informed of any changes.
12. Contact Information
If you have any questions or concerns regarding these Terms of Service, please feel free to contact us:
Thank you for shopping at Vivano London! We appreciate your trust in our products and services.
