Shipping policy

Welcome to Vivano London! We are delighted to offer you a seamless and convenient shopping experience with Free Shipping within the United Kingdom. Please read through our shipping policy to understand how we handle your orders.

1. Free Shipping Within the United Kingdom

We are pleased to offer Free Shipping on all orders within the United Kingdom. No minimum purchase is required to qualify for free shipping. Our standard shipping method is called "Free Shipping", ensuring your order is delivered to you without any extra cost for shipping.

2. Order Processing Time

Once you place an order, we strive to process it as quickly as possible. Our order processing time is typically 1-3 business days. During this period, we will:

  • Verify your order details.
  • Prepare your items for shipment.
  • Ship out your order using the chosen shipping method.

Please note that orders placed after 10:00 PM (GMT)  will be processed the next business day.

3. Shipping & Delivery Time

After your order has been processed, it will be shipped to your provided address. Delivery time typically ranges between 9 to 15 business days from the moment the order is placed. This includes:

  • Processing time: 1-3 business days.
  • Transit time: 8-12 business days.
  • Total delivery time: 9-15 business days.

Please keep in mind that delivery times can vary depending on the destination and any unforeseen shipping delays.

4. Shipping Restrictions

Currently, we only ship to addresses within the United Kingdom. Unfortunately, we do not offer international shipping at this time. If you are located outside the UK, we apologize for any inconvenience.

5. Order Tracking

Once your order is shipped, we will send you a confirmation email with a tracking number (if available). You can use this tracking number to monitor the status of your shipment through the respective courier's website.

6. Shipping Delays

While we make every effort to ensure timely delivery, we are not responsible for any delays caused by third-party couriers or any unforeseen circumstances (e.g., weather conditions, public holidays, or strikes). If your order is delayed, we will work with the courier to resolve the issue as quickly as possible.

7. Return Shipping Costs

If you need to return an item, please note that the return shipping cost will be covered by you, the customer, in the following cases:

  • Incorrect order: If you placed an order for the wrong item(s), the return shipping cost is your responsibility.
  • Other returns: For any other returns, please follow the return instructions provided on our returns page.

8. Packaging

We take care in packaging your order to ensure it reaches you in perfect condition. Our packaging is designed to protect your items during transit, and we use eco-friendly materials whenever possible.

9. Lost or Damaged Orders

In the rare event that your order is lost or arrives damaged, please contact us immediately. We will assist you in filing a claim with the shipping provider and ensure that you receive a replacement or returns and refunds policy.

  • Damaged items: If your items are damaged during transit, please contact us within 7 days of receiving your order to arrange a return or exchange.
  • Lost items: If your order does not arrive within the estimated delivery window, please contact us, and we will investigate the situation with the courier.

10. Contact Us

If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us. Our customer support team is available to assist you:

Our business hours are Monday to Friday, 09:00 AM - 05:00 PM .