Payment Policy

Welcome to Vivano London! We are committed to providing you with a smooth and secure shopping experience. Below, you’ll find all the details about our accepted payment methods, billing, and security practices to ensure your order is processed without any hassle.

1. Payment Methods We Accept

We offer a variety of secure payment options to make your shopping experience easier and more convenient. At Vivano London, we accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Google Pay
  • Apple Pay
  • Maestro
  • PayPal

Simply select your preferred payment option during the checkout process.

2. Secure Payments

Your security is our priority. All transactions made on our website are protected by SSL encryption, ensuring that your personal and payment information is safe.

We use trusted and secure third-party payment processors, such as PayPal and Stripe, to handle all payment transactions, ensuring your information is processed securely.

3. Order Confirmation & Payment Authorization

Once you have selected your items and completed your order, you will be redirected to our payment processor for payment authorization. Please note that your payment will not be processed until we have verified and authorized the payment details.

You will receive an order confirmation email once your payment has been successfully processed. If there are any issues with the payment, we will contact you promptly to resolve the situation.

4. Currency & Payment in GBP

All transactions on Vivano London are processed in British Pounds (GBP). If you are shopping from outside the United Kingdom, your bank or payment provider may charge you additional conversion fees or international processing fees.

5. Payment Declines or Issues

In the event that your payment is declined, please check the following:

  • Ensure that the payment details entered are correct (card number, expiration date, CVV, billing address, etc.).
  • Verify that your payment method has sufficient funds available.
  • Confirm that your bank or payment provider is not blocking the payment for any reason.

If the issue persists, please contact your payment provider or choose an alternative payment method.

6. VAT (Value Added Tax)

The prices on our website are inclusive of VAT, as required by UK law. There are no additional taxes or hidden fees added to your order during the checkout process.

7. Refunds

Refunds will be processed to the original payment method used during checkout. Please allow up to 7 business days for the refund to appear in your account. For more information, please refer to our Return & Refund Policy page.

8. Payment Security

We take great care to ensure that your payment information is handled securely. As part of our commitment to your security:

  • We use SSL encryption to protect your personal and payment information.
  • All sensitive information is stored in compliance with the highest industry standards.
  • We do not store or share your card details, ensuring that your payment is safe at all times.

9. Contact Us

If you have any questions about our payment methods, or if you encounter any issues during the payment process, please do not hesitate to contact our customer service team:

  • Phone: +44 7458 107996
  • Email: info@vivano-london.uk
  • Business Hours: Monday to Friday, 09:00 AM - 05:00 PM (GMT)