At Vivano London, we value and respect your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, make a purchase, or engage with our services. Please take a moment to review this important information to understand how we handle your data.
1. Information We Collect
We collect personal information to improve your shopping experience and process your orders efficiently. The types of information we may collect include:
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Personal Identification Information: Name, email address, phone number, billing/shipping address.
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Payment Information: Credit card or payment account details (stored securely by our payment processors).
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Order Information: Products you have purchased, shipping preferences, and any additional details related to your order.
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Website Usage Information: IP address, browser type, device information, and page interaction data via cookies.
2. How We Use Your Information
The information we collect from you is used for the following purposes:
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Order Processing: To process and fulfill your orders, including shipping and delivery.
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Customer Service: To respond to inquiries, process returns, and resolve issues.
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Marketing Communications: To send you newsletters, promotions, or updates (if you have opted in to receive them).
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Website Improvement: To enhance our website's functionality and provide a personalized experience.
3. Data Protection
Your privacy is important to us, and we are committed to ensuring that your personal information is kept secure. We have implemented appropriate physical, electronic, and managerial procedures to protect and safeguard your data from unauthorized access, disclosure, alteration, or destruction.
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Secure Payments: All payment transactions are processed via secure, encrypted channels. Your financial data is never stored on our systems.
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Data Encryption: We use encryption technology to protect your sensitive data when transferred through our website.
4. Cookies & Tracking Technologies
Our website uses cookies and other tracking technologies to enhance your browsing experience. Cookies help us:
- Improve site navigation.
- Analyze trends and website performance.
- Customize content and advertisements based on your preferences.
- Remember your login details and items in your cart.
You can manage or disable cookies through your browser settings. However, disabling cookies may affect the functionality of some parts of our website.
5. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted service providers for the following purposes:
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Payment Processors: To securely process transactions.
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Shipping Partners: To deliver your orders and provide tracking information.
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Marketing & Advertising: To send you promotional emails or ads if you’ve opted into receiving them.
These third-party partners are obligated to keep your data secure and use it only for the services they provide.
6. Your Rights Regarding Your Information
As a customer, you have the right to:
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Access: Request access to the personal information we hold about you.
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Update: Correct any inaccuracies in your personal information.
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Delete: Request that we delete your personal information, subject to applicable laws.
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Opt-out of Marketing Communications: You can opt-out of receiving marketing emails at any time by clicking the "unsubscribe" link in our emails.
To exercise any of these rights, please contact us at info@vivano-london.uk.
7. Retention of Data
We will retain your personal information only for as long as necessary for the purposes outlined in this policy or as required by law. Once your data is no longer needed, it will be securely deleted.
8. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
